1.Can you provide me with the relevant documentation?
Yes, we can provide you with most documentation including Certificates of Analysis/Conformance, insurance, origin, and other export documents where required.
2.What is the average lead time?
For samples, the lead time is about 30 days. For mass production, the lead time is 30-60 days after receiving the deposit payment. Our lead times become effective when we have received your deposit and have your final approval for your products. If our lead times do not work with your deadline, please discuss your requirements with your sales representative. In most cases, we are able to accommodate your needs.
3.What payment methods do you accept?
We accept payment via bank transfer, Western Union, or PayPal. The payment terms are typically a 30% deposit in advance, with the remaining 70% balance due against the copy of B/L.
4.What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. Whether in warranty or not, it is our company culture to address and resolve all customer issues to everyone's satisfaction.
5.Do you guarantee safe and secure delivery of products?
Yes, we always use high-quality export packaging to ensure the safe and secure delivery of our products. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature-sensitive items. However, specialist packaging or non-standard packing requirements may incur an additional charge.
6.How about the shipping fees?
The shipping cost depends on the method you choose to receive your goods. Express delivery is usually the quickest but also the most expensive option. Sea freight is the best solution for large amounts. We can provide you with detailed freight rates once we know the details of the amount, weight, and shipping method. Please contact us for further information.
